Legal
Privacy Policy
Last updated: July 10, 2026
This Privacy Policy explains how eSchool Ghana handles personal information on this marketing website and in pre-sales communication with schools.
Introduction
eSchool Ghana is committed to protecting the privacy and security of personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you use the eSchool Ghana website, web application, mobile applications, APIs, and related services.
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.
Who we are
eSchool Ghana is a cloud-based School Management System that provides software and related services to educational institutions.
For information collected directly by eSchool Ghana, such as website enquiries, support requests, account registration, and billing information, eSchool Ghana acts as a Data Controller.
For student, parent, and staff information uploaded by schools, the School generally acts as the Data Controller while eSchool Ghana acts as a Data Processor providing the Service on behalf of the School.
Information we collect
Depending on how the Service is used, we may collect different categories of information.
- School information such as school name, address, contact details, logo, subscription information, and billing details.
- User information such as names, email addresses, phone numbers, usernames, passwords, profile information, and assigned roles.
- Student information such as admission details, academic records, attendance, assessments, fee records, documents, photographs, and other information provided by the School.
- Parent and guardian information such as names, phone numbers, email addresses, addresses, and relationship information.
- Employee information such as staff profiles, employment information, qualifications, attendance, payroll-related information, and contact details.
- Technical information such as IP addresses, device information, browser details, login activity, security logs, and usage information.
How we collect information
We collect information when users interact with the Service or when authorized schools provide information through the platform.
- When a School creates an account.
- When users access and use the platform.
- When schools upload student, staff, or operational information.
- When users submit forms or contact support.
- When payments are processed.
- When visitors interact with our website.
How we use personal information
We use personal information only for legitimate purposes related to providing, maintaining, securing, and improving the Service.
- Providing access to the eSchool Ghana platform.
- Managing user accounts and authentication.
- Processing subscriptions and payments.
- Generating reports and supporting school operations.
- Providing customer support.
- Improving system performance and reliability.
- Detecting fraud, abuse, and security threats.
- Complying with legal obligations.
Legal basis for processing
Where applicable, we process personal information based on lawful grounds including contractual necessity, legal obligations, legitimate interests, and consent where required.
Schools are responsible for ensuring they have the appropriate authority and legal basis to upload personal information into the Service.
Cookies and similar technologies
We use cookies and similar technologies to improve functionality, maintain secure sessions, understand usage patterns, and enhance security.
Users may control cookies through their browser settings. Disabling cookies may affect some features of the Service.
How we share information
We do not sell personal information.
We may share information with trusted service providers that help us operate the Service.
- Cloud hosting providers.
- Payment processing providers.
- SMS and communication providers.
- Email delivery providers.
- Storage and backup providers.
- Customer support providers.
Data security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
Security measures may include encryption, access controls, authentication mechanisms, monitoring, logging, and backups.
Although we take security seriously, no online system can guarantee absolute security.
Data retention
We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
When a School terminates its account, data may be retained for a reasonable period to allow export or recovery before permanent deletion.
International data transfers
Your information may be stored or processed on secure infrastructure located outside Ghana.
Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are applied.
Children’s privacy
eSchool Ghana provides services to educational institutions that manage information relating to students.
Schools are responsible for ensuring that student information is collected and processed appropriately under applicable laws and their own privacy obligations.
eSchool Ghana does not intentionally collect personal information directly from children without authorization from the relevant School or responsible guardian where required.
Your privacy rights
Depending on applicable laws, individuals may have rights relating to their personal information.
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion where legally permitted.
- Request restriction of processing.
- Object to certain processing activities.
- Request a copy of personal information.
- Withdraw consent where processing is based on consent.
Responsibilities of schools
Schools using eSchool Ghana are responsible for ensuring lawful collection and use of information uploaded into the platform.
- Obtaining required permissions or consent.
- Informing students, parents, guardians, and staff about data processing.
- Maintaining accurate information.
- Managing user permissions appropriately.
Third-party services
The Service may integrate with third-party services such as payment providers, SMS providers, cloud infrastructure providers, and communication services.
These providers operate under their own privacy policies, and eSchool Ghana is not responsible for their independent privacy practices.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The latest version will always be available on our website with the updated revision date.
Contact us
If you have questions about this Privacy Policy or wish to exercise privacy-related rights, please contact eSchool Ghana through our official communication channels.
You may also contact the relevant data protection authority in Ghana where applicable.
Contact for privacy requests
For privacy-related questions or requests, please contact us at support@eschoolghana.com.